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EVENT HIRE TERMS AND CONDITIONS

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These Terms and Conditions apply to all quotations, bookings, hires and services provided by Inflatablez Limited trading as Event Hire (“Event Hire”, “we”, “us” or “our”).

The individual, business or organisation making the booking is referred to as the Hirer, “you” or “your”.

These Terms should be read together with your quotation, invoice, booking confirmation and any operating instructions, standard operating procedures, safety information or special conditions provided by Event Hire.

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1. Acceptance of these Terms

You accept these Terms when you:

• accept a quotation or confirm a booking;

• pay a deposit or invoice;

• collect or receive hire items;

• allow Event Hire to begin delivery, installation or services; or

• otherwise instruct Event Hire to proceed.

The person making the booking confirms that they are at least 18 years old and authorised to accept these Terms on behalf of the Hirer.

The Hirer remains responsible where another person collects, receives, uses, supervises or returns equipment on the Hirer’s behalf.

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2. Quotations and availability

Unless otherwise stated, quotations are valid for 14 days.

A quotation does not constitute a confirmed booking and does not reserve or hold any equipment, services, staff or dates.

Availability may change at any time before the required deposit or full payment has been received and cleared.

A booking is only confirmed once:

• Event Hire has accepted the booking;

• the required deposit or full payment has cleared; and

• any information reasonably requested by Event Hire has been provided.

Until then, all quoted items and dates remain available to other customers.

Quoted prices are based on the information provided at the time. Additional charges may apply where:

• items, quantities, dates, hire periods or services change;

• the venue, delivery address, access or site conditions differ from the information provided;

• additional labour, travel, delivery, collection, setup or pack-down is required;

• generators, weights, anchoring or other equipment are required;

• relevant information was not disclosed;

• permit, freight or third-party costs change; or

• circumstances outside Event Hire’s reasonable control materially increase the cost of supplying the booking.

Event Hire will advise you of material additional charges where reasonably practicable.

Unless otherwise stated, all prices are in New Zealand dollars and include GST.

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3. Deposits and payment

A 20% deposit is generally required for all hires to confirm the booking.

The remaining balance must be paid and cleared no later than seven days before the hire or event date.

Bookings made within seven days of the hire or event date must be paid in full immediately to confirm the booking.

Event Hire may require a different deposit, bond or payment schedule for large, customised, commercial, subhired or higher-risk bookings.

No equipment, services, staff or dates are reserved until Event Hire has accepted the booking and the required deposit or full payment has cleared.

Event Hire may require a bond, credit card authority, identification, proof of address or other reasonable security before releasing equipment.

Any bond may be applied to amounts properly payable under these Terms. Any remaining balance will be refunded after the equipment has been returned and inspected.

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4. Payment authority

Where you securely provide a payment method through Event Hire’s payment provider, you authorise Event Hire to charge that payment method for:

• agreed hire charges and bonds;

• additional items or services requested or approved by you;

• agreed booking changes or extended hire periods;

• late-return, waiting-time or additional-collection charges;

• cleaning, drying, repair or replacement charges;

• missing equipment; and

• any other amount properly payable under these Terms.

Where reasonably practicable, Event Hire will provide an invoice or notice explaining any additional charge.

If the nominated payment method is declined or unavailable, you remain responsible for all outstanding amounts.

5. Booking changes

Any booking change is subject to:

• equipment and staff availability;

• Event Hire’s approval;

• applicable price changes;

• work already completed;

• costs already incurred; and

• third-party commitments.

Removing equipment, reducing quantities, changing services or shortening the hire period may be treated as a partial cancellation.

Within seven days of the hire or event date, the existing invoice remains payable in full unless Event Hire agrees otherwise in writing.

Further equipment or services may still be added, subject to availability and additional payment.

Event Hire is not required to provide a refund where a late booking change reduces the booking value.

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6. Cancellations and postponements

Cancellations and postponement requests must be provided to Event Hire in writing as soon as possible.

Unless otherwise required by law, refunds and credits are considered on a case-by-case basis.

When assessing a refund or credit, Event Hire may consider:

• how much notice was provided;

• whether the equipment could reasonably be rehired;

• whether Event Hire declined other work;

• planning and administration already completed;

• equipment preparation, cleaning, loading or transport;

• staffing and contractor commitments;

• setup or installation already completed;

• custom or specially purchased items;

• permits, travel, freight and venue costs;

• third-party or subhire costs; and

• other reasonable costs or losses caused by the cancellation.

Event Hire may deduct reasonable costs and losses from any refund or credit.

Where the amount paid is less than the reasonable cancellation costs incurred, the Hirer remains responsible for the difference.

The deposit may be retained and applied toward Event Hire’s reasonable cancellation costs and losses.

Non-refundable third-party or subhire costs remain payable, including contractors, freight, permits, venue charges, signage, consumables and specially purchased equipment.

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Postponements

Where Event Hire agrees to postpone a booking, eligible payments may be transferred to a store credit.

Unless otherwise agreed, the replacement booking must:

• occur within 12 months of the original hire date;

• be subject to Event Hire’s availability;

• be charged at the prices applying on the replacement date; and

• include payment of any price increase and non-recoverable costs already incurred.

Store credits are not redeemable for cash and are not transferable without Event Hire’s approval.

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7. Residential inflatable wet-weather cancellations

This section applies only to residential bouncy castle and inflatable hires.

Where a residential inflatable cannot reasonably or safely be used because of forecast or actual weather:

• cancellations made at least 24 hours before the booking start time are eligible for a refund of the inflatable hire amount;

• cancellations made between 12 and 24 hours before the booking start time are eligible for a store credit of the inflatable hire amount; and

• cancellations made less than 12 hours before the booking start time may be eligible for a store credit of up to 50% of the inflatable hire amount.

Delivery, planning, administration, permit, third-party and other costs already incurred may be deducted.

Event Hire may refuse to install, require the shutdown of, or remove an inflatable where weather, wind, ground conditions, supervision, access or anchoring makes operation unsafe.

No refund or credit is required where unsafe conditions arise because the Hirer provided inaccurate information, failed to provide a suitable site or did not follow Event Hire’s instructions, except where required by law.

8. Hire period and responsibility

The hire period begins when:

• the equipment is collected by the Hirer or their representative;

• Event Hire delivers the equipment;

• installation begins; or

• another agreed commencement time occurs.

The hire period ends only when all equipment has been returned to and accepted by Event Hire or collected by Event Hire from the agreed location.

The Hirer is responsible for the equipment throughout the hire period, including while it is packed, stored, awaiting collection or held by a venue or another person.

All equipment remains the property of Inflatablez Limited.

The Hirer must inspect the equipment promptly upon collection or delivery and report any visible fault, damage, shortage or incorrect item as soon as reasonably practicable and, where possible, before use.

The Hirer must not repair, modify or continue using equipment that appears unsafe or defective.

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9. Collection, return and late hire

Equipment must be collected and returned at the agreed dates and times.

Changes must be requested at least 24 hours beforehand and are only confirmed once Event Hire agrees.

Event Hire may charge:

• $10 for each 15-minute period outside the agreed collection or return time;

• additional hire charges where equipment is retained beyond the agreed period;

• additional labour, administration or storage costs; and

• reasonable costs caused by the equipment being unavailable for another booking.

The Hirer must notify Event Hire immediately if equipment cannot be returned on time.

Equipment must be returned:

• complete;

• clean and dry;

• safely packed;

• in the supplied containers or packaging where applicable; and

• in substantially the same condition in which it was supplied, allowing for fair wear and tear.

Unauthorised retention of equipment may result in recovery action and referral to the appropriate authorities where warranted.

10. Delivery, collection and access

Delivery and collection times are generally provided as time windows rather than exact appointment times.

Event Hire will take reasonable steps to meet agreed timing but is not responsible for delays caused by traffic, weather, venue restrictions, earlier jobs or other circumstances outside its reasonable control.

The Hirer must ensure:

• the address and contact details are correct;

• safe and suitable access is available;

• gates, doors and loading areas are unlocked;

• suitable parking and loading access are available;

• Event Hire is advised of stairs, lifts, long carries, narrow access, soft ground, restricted access or height limits;

• venue access and contractor requirements have been arranged; and

• equipment is ready for collection at the agreed location and time unless Event Hire has been booked to pack it down.

Additional charges may apply for waiting time, restricted access, undisclosed stairs or long carries, additional labour, locked premises, unsuccessful attendance, repeat collection or equipment not being ready.

If Event Hire cannot collect equipment because of access issues, the Hirer remains responsible for the equipment and must either return it or pay the cost of another collection.

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11. Use, supervision and safety

The Hirer must:

• use equipment only for its intended purpose;

• follow all instructions, SOPs, manuals, labels and safety information;

• comply with reasonable directions from Event Hire;

• keep equipment secure and protected from damage, theft and weather;

• prevent unauthorised or unsafe use;

• not move installed equipment without Event Hire’s approval;

• not remove or interfere with anchors, weights, barriers or safety equipment;

• stop using equipment if it appears damaged or unsafe;

• notify Event Hire promptly of any damage, fault, incident or loss; and

• comply with applicable laws, venue requirements and permits.

Unless Event Hire has expressly agreed to provide operators or attendants, the Hirer is responsible for supervision.

Equipment requiring supervision must be monitored by a sober, responsible and physically capable adult who understands the operating and emergency instructions.

Inflatables must be actively supervised whenever they are operating.

The Hirer must prevent use by anyone who is intoxicated, impaired, aggressive, unable to safely use the equipment or unable to follow instructions.

Each party remains responsible for its own legal health and safety duties. Nothing in these Terms transfers or removes a duty that cannot legally be transferred or removed.

Where the parties have overlapping health and safety duties, they must consult, cooperate and coordinate their activities so far as reasonably practicable.

Event Hire may stop work, refuse installation or require equipment to be shut down where it reasonably considers conditions unsafe.

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12. Site, installation and weather

The Hirer must provide accurate information about:

• the intended use and venue;

• access and available space;

• ground type, slope and condition;

• indoor or outdoor use;

• power requirements;

• underground and overhead services;

• expected user numbers and ages;

• exposure to wind and weather; and

• any venue, council or landowner restrictions.

The installation area must be reasonably level, accessible and clear of hazards.

Before Event Hire installs pegs, stakes or anchors, the Hirer or site representative must identify underground or concealed electricity, gas, water, drainage, irrigation, telecommunications, septic systems and other services.

Overhead power lines, trees and structures must also be identified.

Event Hire may rely on the information provided and may decline to install equipment at an unsuitable site.

Additional labour, weighting, anchoring, equipment or travel required because of incomplete or inaccurate information will be charged to the Hirer.

Unless Event Hire has agreed to arrange them, the Hirer is responsible for obtaining all required venue, landowner, council and regulatory permissions or permits.

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Outdoor equipment and weather

The Hirer must monitor weather conditions throughout the hire period.

Unless specifically approved by Event Hire, equipment must not be:

• left outside overnight;

• exposed to rain, flooding or excessive moisture;

• used or stored in severe wind;

• operated during thunderstorms or electrical storms; or

• left in conditions that may cause damage or create a safety risk.

This restriction does not prevent an installed marquee or other equipment specifically designed and approved by Event Hire for outdoor or overnight use from remaining in place, provided all Event Hire instructions are followed.

The Hirer must follow all instructions relating to shutdown, evacuation, lowering, deflation or protection of equipment.

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13. Equipment-specific requirements

All product-specific operating instructions and SOPs provided by Event Hire form part of these Terms.

Inflatables

Inflatables must be actively supervised, properly anchored and operated within the supplied user, capacity and weather limits.

Shoes, sharp objects, food, drink, smoking, face paint, silly string and confetti must be kept away from inflatables.

The Hirer must not relocate an inflatable after setup without Event Hire’s approval.

Where the Hirer sets up or packs down an inflatable, all supplied setup, anchoring, cleaning and rolling instructions must be followed.

An inflatable requiring re-rolling may incur a $20 labour charge.

Marquees and gazebos

The Hirer must not move, alter or dismantle an installed marquee or gazebo, or adjust its ropes, anchors, weights or bracing.

Nothing may be attached to the structure without Event Hire’s approval.

Event Hire must be contacted immediately where the structure moves, loosens, becomes damaged, floods or is affected by deteriorating weather.

Electrical equipment, heating and generators

The Hirer must provide a safe and suitable power supply where power is not supplied by Event Hire.

Electrical equipment must be protected from water, vehicles and public access and must not be used with damaged leads or unauthorised adapters.

Only approved gas bottles and connections may be used with heating equipment.

Frozen-drink machines

Frozen-drink machines must be emptied and cleaned in accordance with Event Hire’s supplied instructions, including washing, rinsing and drying the relevant components.

Operated services

Where Event Hire provides operators, attendants, food trucks, amusement rides or other operated services, the Hirer and venue must follow Event Hire’s reasonable site, access, safety and operational directions.

Any booking-specific operating conditions stated in the quotation or booking confirmation also apply.

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14. Cleaning, prohibited use and return condition

Equipment must be returned clean, dry, complete and packed as instructed.

Tables, chairs and other party equipment must be wiped down and free from food, mud, tape, decorations and rubbish.

Inflatables must be returned dry, swept out and correctly rolled where the Hirer is responsible for pack-down.

Marquee walls, draping and similar items must be kept clean and dry.

Without Event Hire’s approval, the Hirer must not apply or allow:

• paint or permanent markers;

• tape or adhesives;

• nails, staples or screws;

• confetti, glitter or silly string;

• face paint or chewing gum;

• wax, smoke residue or chemicals; or

• unauthorised decorations or attachments

on or near equipment where they may cause damage or additional cleaning.

Event Hire may charge the reasonable labour, materials, drying, specialist-cleaning and handling costs required to return equipment to a rehIRable condition.

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15. Loss, damage and theft

The Hirer is responsible for loss, theft or damage occurring during the hire period, except for fair wear and tear or damage caused solely by Event Hire’s breach of its legal obligations.

The Hirer must take reasonable steps to protect equipment against:

• theft;

• fire or flooding;

• vandalism;

• misuse;

• weather damage;

• disappearance; and

• other loss or damage.

Event Hire must be notified immediately of any loss, theft or damage.

Suspected theft or criminal damage must also be reported to Police and the Police file number provided to Event Hire.

The Hirer may be charged the reasonable cost of:

• inspection and assessment;

• repair labour and materials;

• cleaning and drying;

• testing or certification;

• transport and retrieval;

• replacement at current replacement cost;

• freight and shipping;

• insurance excess;

• associated components that cannot reasonably be rehired separately;

• administration; and

• loss of use directly and reasonably caused by the loss or damage.

Payment for lost or damaged equipment does not transfer ownership to the Hirer unless Event Hire agrees otherwise in writing.

Event Hire may require insurance evidence for large, commercial or higher-risk bookings.

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16. Overdue accounts and equipment recovery

Overdue invoices may incur:

• a $25 late fee where the overdue balance is less than $1,000;

• a $50 late fee where the overdue balance is $1,000 or more; and

• interest at 1.5% per month, calculated daily from the due date until payment.

Event Hire may suspend or cancel a booking where payment has not been received by the due date.

The Hirer must pay reasonable debt-collection, legal and enforcement costs incurred in recovering an overdue amount, to the extent permitted by law.

Where payment is overdue, the hire period has ended, equipment is at risk or these Terms have been materially breached, the Hirer must provide Event Hire with reasonable access to recover its equipment where legally permitted.

Event Hire will not enter private premises without permission or lawful authority.

Reasonable recovery costs caused by the Hirer’s breach may be charged to the Hirer.

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17. Events outside reasonable control

Neither party is responsible for delay or failure caused by an event beyond that party’s reasonable control, including:

• severe weather;

• fire, flood or earthquake;

• civil emergency;

• pandemic or epidemic;

• government restrictions;

• road closures;

• transport or utility disruption;

• industrial action;

• theft or vandalism; or

• another comparable event.

The affected party must notify the other as soon as reasonably practicable and take reasonable steps to reduce the effects.

Event Hire may offer a postponement, store credit, substitute equipment or another reasonable solution.

The Hirer remains responsible for non-recoverable third-party, custom and committed costs already incurred.

Nothing in this section limits rights that cannot legally be limited.

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18. Consumer and business bookings

Consumer bookings

Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy that cannot legally be excluded, including rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986.

Where these Terms conflict with a mandatory consumer right, the mandatory consumer right prevails.

Business bookings

Where the Hirer and Event Hire are both in trade, the goods or services are acquired in trade, and it is fair and reasonable, the parties agree in writing that the Consumer Guarantees Act 1993 will not apply to the booking.

For business bookings, to the maximum extent permitted by law:

• Event Hire is not liable for indirect, special or consequential loss;

• Event Hire is not liable for loss of profit, revenue, opportunity, anticipated savings, reputation or business interruption;

• Event Hire’s total liability is limited to the amount paid for the part of the booking giving rise to the claim; and

• the Hirer must take reasonable steps to minimise any loss.

These limitations do not apply to fraud, wilful misconduct or liability that cannot legally be limited.

General liability

Subject to rights that cannot be excluded, Event Hire is not responsible for loss caused by:

• the Hirer’s failure to follow these Terms or supplied instructions;

• misuse or unauthorised alteration;

• inaccurate information supplied by the Hirer;

• unsuitable site conditions not reasonably apparent to Event Hire;

• acts or omissions of the Hirer, venue, guests or third parties;

• failure of power or services supplied by the Hirer or venue;

• delays outside Event Hire’s reasonable control; or

• failure to obtain required permits or permissions.

Privacy

Event Hire may collect and use personal information to prepare quotations, manage bookings, process payments, verify identity, deliver services, manage safety, recover debts and comply with legal obligations.

Relevant information may be shared with payment providers, contractors, insurers, advisers, debt-collection agencies and authorities where reasonably necessary or legally required.

Complaints and disputes

The Hirer must promptly notify Event Hire of any complaint and provide a reasonable opportunity to inspect the equipment, investigate the issue and provide an appropriate remedy.

The parties will first attempt to resolve disputes in good faith.

General provisions

A failure or delay by Event Hire to enforce a right does not waive that right.

If part of these Terms is invalid or unenforceable, the remaining provisions continue to apply.

The Hirer may not transfer a booking or store credit without Event Hire’s written approval.

Event Hire may use employees, contractors and subhire suppliers to fulfil a booking.

Any special conditions agreed in writing take priority over these general Terms.

These Terms are governed by New Zealand law.

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Event Hire details

Inflatablez Limited trading as Event Hire

NZBN: 9429030445499
Email: info@eventhire.co.nz
Address: 49 McAlpine Street, Wigram, Christchurch 8025

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Payment details

Please make direct-credit payments to:

Account name: Inflatablez Limited
Bank: ANZ
Account number: 06-0807-0946673-00

Please include your invoice number as the payment reference.