Terms & Conditions

General Hire Information – Terms and Conditions

Upon sighting your quote, please notify us to confirm acceptance of this quote and the following terms and conditions.

Quote valid for 14 days. Event Hire will take reasonable steps to notify the client of any price changes, however final invoice charges are subject to change without notice.

Upon Quote confirmation;

For hires over $200 we will invoice 20% of the total cost with the remainder due 7 days before the hire date.

Hires booked within a 7 day period are expected to be paid immediately to confirm booking.

Hires to the value of under $200 are expected to be paid immediately to confirm booking.

Please note that bookings are not confirmed until payment has been received.

Return of Items

Items should be returned clean, dry and folded/rolled in the same way they were collected in (excluding linen, glassware, cutlery and crockery). Any items returned dirty or wet will be charged a cleaning fee equivalent to the labour required to clean or dry the items. Any castles that require re-rolling will incur a $20 labour charge for re-rolling.

Event Cancellation (Large and Small):

In the case of Cancellation, 20% of the booking price is non-refundable or will be charged.

In the case of postponement, the Deposit will be held until the postponement date as store credit, at the discretion of Event Hire’s availability.

In the case of full payment being made, the full amount will be held until the postponement date, at the discretion of Event Hire’s availability.

Any refunds for cancelled events are at the discretion of Event Hire, and Event Hire reserves the right to charge reasonable costs incurred for planning, administration, cleaning, loading or setting up for the Hire/Event.

Event Hire reserves the right to pass on costs incurred by Third Party companies to Clients in the instance of Cancellation or Postponement. i.e when Event Hire Subhires from other Hire companies to fulfil the order

Once a quote has been invoiced, changes to the invoice are at the discretion of Event Hire. Within 7 days of the Hire/Event period, the invoice must be paid in full, additions to the invoice can still be made.

Health and Safety:

During the use of the hire item(s) it is the Hirer’s responsibility to manage the Health and Safety of participants and equipment involved in the use of the hire.

Hire items should always be monitored by a sound and physically competent adult.

Marquees over 100m2 must obtain a Council permit before being erected. This is the responsibility of the Hirer however Event Hire can obtain this permit on your behalf if requested in writing.

Cancellation due to COVID-19 Alert Level Changes:

In the case of your Event or Hire being Cancelled due:

  1. A Government mandated lockdown
  2. The Hirer testing positive for COVID-19

The Deposit and/or Full Amount will be held by Event Hire until the postponement date at the discretion of Event Hire’s availability.

In the case of your Event or Hire being Cancelled due to:

  1. The Hirer’s preference that the Event/Hire does not go ahead at the booked time

In the case of Cancellation, 20% of the booking price is non-refundable or will be charged.

Residential Bouncy Castle Wet Weather Cancellation:

In the case of residential bouncy castle cancellations due to wet weather, Hire charges (excluding booking fee) may be refunded to the client where Event Hire are informed at least 24 hours prior to Hire commencement.

Where Cancellation is made within less than 24 hours notice, any refund or postponement is at the discretion of Event Hire as planning, administration, cleaning, loading or other fees may apply.

Collections and Returns:

Where a client is collecting or returning items, Event Hire reserves the right to charge a late surcharge of $10 per 15 minutes outside the agreed collection or return time.

Any changes to the collection or return time must be advised to Event Hire at least 24 hours prior, and will only be confirmed if changes are agreed upon by Event Hire.

A client can extend their hire period for a fixed rate, depending on availability. The client must advise Event Hire 24 hours before hire return time and any changes must be agreed by Event Hire.


Specific Hire Item information:

Tables and chairs must be returned wiped down

Glassware must be rinsed and placed upright in the boxes provided

Linen/Table Cloths must be returned dry. Any Linen stored wet will become mouldy and incur extra costs.

Bouncy Castles must be returned dry and rolled. Please sweep out any rubbish, leaves, grass etc before returning the castle and avoid facepaint or other stains

Fruzo Slushy Machine  Following your slushy machine use, please use warm soapy water to wash away pulps and sugar. Dry before returning.

Drapes, Wall Silks, Marquee Walls Must be returned dry. Avoid getting these dirty. Please advise Event Hire of any stains.

Heaters Gas bottles can be returned empty. Event Hire will refill.

Additional Charges:

Extra fees will incur if Hire item(s) require a generator, or where Hire items are being set up on a surface requiring concrete weights or sandbags.

Travel fees apply outside of the Christchurch and Timaru areas, or if items are required to be transported to Timaru, Christchurch and beyond.

Hire items must be returned cleaned to a reasonable standard. Extra fees will also be applied if additional cleaning is required following the return of the Hire items. The total cost will be decided upon by Event Hire based on additional cleaning costs incurred.


Any damages made to Event Hire products and hire items will incur repair or replacement fees with external fees such as (but not limited to) travel, administration, labour hours and insurance excess costs included.

Please inform us of damages, dirty equipment or expired goods ASAP


The remaining balance is due, and must have cleared in full 7 days prior to hire date.

Late payments will incur fees and “payment not received” be forwarded to debt collecting agencies.

Any debt collection, legal or other costs incurred in the collection of outstanding amounts will be payable by you, the debtor. Any variation to these terms will be at the discretion of Inflatablez Limited.


Our Details:

Inflatablez Limited trading as Event Hire

Please make Direct Credit payments to Inflatablez Ltd.

Bank Account: ANZ 06-0807-0946673-00 (Please include invoice number as reference).


book direct and save money