Frequently Asked Questions

General Hire Information – FAQ

Upon sighting your quote, please notify us to confirm acceptance of this quote and the following terms and conditions.

Quote valid for 14 days. Event Hire will take reasonable steps to notify the client of any price changes, however final invoice charges are subject to change without notice.

Please note: Deposits are only required for total amounts under $300. Below $300 full payment is expected at time of booking.

Upon quote confirmation, we will invoice 20% of the total cost to confirm your booking, or invoice in full where the event is within 7 days of acceptance.

Please note that bookings are not confirmed until payment has been made.

Event Cancellation (Large and Small):

In the case of cancellation, the 20% deposit is non-refundable. In the case of postponement, the deposit will be held until the postponement date, at the discretion of Event Hire’s availability.

In the case of full payment being made, the full amount will be held until the postponement date, at the discretion of Event Hire’s availability. Any refunds for cancelled events are at the discretion of Event Hire, and Event Hire reserves the right to charge reasonable costs incurred for loading or setting up an Event.

Health and Safety:

During the use of the hire item(s) it is the Hirer’s responsibility to manage the Health and Safety of participants and equipment involved in the use of the hire.

Marquees over 100m2 must obtain a Council permit before being erected. This is the responsibility of the Hirer however Event Hire can obtain this permit on your behalf if requested in writing.

Cancellation due to COVID-19 Alert Level Changes:

In the case of your event or gathering being cancelled due to a government mandated COVID-19 Alert Level change, the deposit or full amount will be held by Event Hire until the postponement date at the discretion of Event Hire’s availability.

Residential Bouncy Castle Wet Weather Cancellation:

In the case of residential bouncy castle cancellations due to wet weather, hire charges (excluding booking fee) may be refunded to the client where Event Hire are informed at least 24 hours prior to hire commencement. Where cancellation is made on the day of hire, any refund or postponement is at the discretion of Event Hire.

Collections and Returns:

Where a client is collecting or returning items, Event Hire reserves the right to charge a late surcharge of $10 per 15 minutes outside the agreed collection or return time. Any changes to the collection or return time must be advised to Event Hire at least 24 hours prior, and will only be confirmed if changes are agreed by Event Hire. A client can extend their hire period for a fixed rate, depending on availability. The client must advise Event Hire 24 hours before hire return time and any changes must be agreed by Event Hire.

Additional Charges:

Extra fees will incur if hire item(s) require a generator, or where they are being set up on a surface requiring concrete weights or sandbags. Travel fees apply outside of the Christchurch and Timaru areas, or if items are required to be transported to Timaru, Christchurch and beyond.

Extra fees will also incur if additional cleaning is required to return the hire items to a reasonable standard of cleanliness including but not limited to, table covers, chair covers and bar leaner cover. This decision will be made by Event Hire, based on additional cleaning costs incurred.


Any damages made to Event Hire products and hire items will incur repair or replacement fees with external fees such as (but not limited to) travel, administration, labour hours and insurance excess costs included.

Please inform us of damages, dirty equipment or expired goods ASAP


The remaining balance is due, and must have cleared in full prior to hire date. Late payments will incur fees and be forwarded to debt collecting agencies. This will incur penalties & or collection costs to the hirer.

Inflatablez Limited trading as Event Hire

Please make Direct Credit payments to Inflatablez Ltd.

Bank Account: ANZ 06-0807-0946673-00 (Please include invoice number as reference).

Any debt collection, legal or other costs incurred in the collection of outstanding amounts will be payable by you, the debtor. Any variation to these terms will be at the discretion of Inflatablez Limited.


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